Success Story:
A global chemicals company
The Situation
Both the business operations, and the vendor relationships, of this global firm are growing. They also span multiple countries and cultures. The company sought out Farr Systems for assistance with its information technology (IT) and IT vendor-management strategy. It also sought coaching for its growing IT management team, so it could successfully execute the strategy.
The Solution
Farr Systems developed a strategic IT plan that focused on a vendor strategy. The plan also addressed coaching and mentoring the IT executives responsible for the company’s global growth.
Farr Systems:
- designed, documented and implemented disciplines that changed the way the client's IT team operated and provided its services
- worked with the client's purchasing team to implement a vendor strategy that focused on “vendor partner” relationships to narrow the list to fewer, higher quality vendors
- provided the client's team with a process for deciding in which country IT work would be completed -- a process based on the skills needed and the labor available
- documented and established processes and organizational roles and responsibilities that would support new technologies, systems and applications designed to improve how the firm's IT team served the business.
The Result
Farr helped this global firm reduce the costs of its IT services. Farr's work on the IT strategy also improved vendor relationships. By coaching the IT management team, the experienced professionals of Farr Systems improved the team’s business skills and developed a sense of teamwork and trust across the team.
What Farr Systems says:
“This client operates in a very precise and scientific industry, so it expects a lot out of its IT team and vendors,” says Jeff Farr, vice president of Farr Systems. “With the additional business knowledge, and the more focused IT and vendor strategy we brought to them, their team now delivers better results at a lower cost.”
